Mark Kenny Douglas – The Food Solution Guy
A fellow Penangite and a true foodie, Mark tells of his journey from mall stall operator to total food solution provider in a business journey which sounds like an MBA — except it’s unfolding in real life.
As told to Khoo Hsu Chuang
Contents:
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00:40 – How it all began
06:00 – Entering the malls
12:20 – How inflation eats up profits
14:28 – What it takes to start a food business today
22:31 – Life is a three-stage process
23:53 – Staff attrition is succession Planning
26:47 – Forget the Competition
27:54 – The importance of a business plan
36:35 – Delegating (and paying) for good people
42:00 – Good business just means more efficiency
45:38 – Your expertise and ability comes from your job experience
49:12 – The right partner / investor is critical
52:34 – Funding drives scale
53:53 – Reporting to investors is a good recap
55:26 – Our environment drives our world view
1:05:50 – Entrepreneurs love what they do
